MFC IT Services
Local MSP Website rebuild
A new website for a managed IT practice of twenty-seven years, built on the same bespoke platform this site runs on. Twenty-two pages, four service lines, live opening hours, and a client area that links straight into the systems they already use.
the brief
MFC IT Services have looked after businesses across Surrey, Hampshire and Berkshire for more than twenty-seven years. Their first client signed in 2000 and is still a client. None of that came across on the website they had.
The problem was not the design. It was that the site described a company rather than doing anything for one. A practice whose whole proposition is that you can reach a person had a website that could not tell you whether anybody was in the office, and a client area that was a list of links to four different systems with no explanation of which one to use when.
We also share clients, so the work had to stand up to being seen by people who already know both companies.
what was built
- Twenty-two pages on the same platform this site runs on, so there is no WordPress, no plugins and nothing to keep patched.
- Four service lines, each with its own page and its own plain-English list of what is included, replacing one page that tried to cover all four.
- Opening hours that are live: the contact details say "Closed, opens Monday at 8am" rather than printing a table and leaving the visitor to work it out.
- A client area that is a route map rather than a link dump. Knowledge base, account portal, secure password sharing, remote support and service status, each with a line saying what it is for and when to use it.
- The booking flow opens their Microsoft Bookings calendar, so a prospect picks a slot rather than waiting for a reply.
- Case studies carrying the figures from their own records: 530% headcount growth supported at one firm since 2000, support costs halved at another, twenty years with a third.
- A testimonials system where every quote has its own address, so a quote on the home page links to the full version rather than being truncated into nothing.
- An insights section for the pieces they write, with the two most recent pulled onto the home page on their own.
- Structured data covering the business, its registered address, coordinates, opening hours, VAT number and social profiles, so a search engine has the whole picture of a local business rather than a name and a telephone number.
- One variable font, self-hosted, and the stylesheet minified and fingerprinted. No third-party requests on any page.
- The same CMS behind it, so they write the insights, update the case studies and change the hours themselves with no developer in the loop.
outcome
The website now links into the tools MFC already had rather than sitting beside them. The knowledge base, the client portal, the secure sharing tool and the status page were all built for them previously; this is the first time a visitor could find them without being told where to look.
It runs on the same platform as this site, which means the thing keeping it secure is that there is nothing bolted on to go wrong.
- client
- MFC IT Services
- sector
- Managed IT services
- year
- 2026
- disciplines
- web development, web design, systems integration, content management
more projects
Burley Geach Solicitors
Website rebuild for the firm's 125th year
A WordPress site that had not been modernised in a decade, rebuilt on Elementor and ACF Pro for the firm's 125th year, with the timeline, profiles and careers pages built bespoke rather than bought in.
view project
Guildford Action
A public internet kiosk for a charity
A touchscreen kiosk for people who come to Guildford Action for help: one big search box, four topic cards and the links they use most, with nothing saved between users and a reset when it is left alone.
view project
